Frequently Asked Questions
Everything you need to know about your shopping experience with us.
How do you ensure customer privacy during shipping?
We prioritize your discretion. All orders are shipped in plain, unmarked packaging with no mention of the store name or contents on the exterior label.
What is your return policy for personal items?
Due to the intimate nature of our products and health regulations, we cannot accept returns on opened or used items. If a product is defective, please contact us within 14 days for a replacement.
How long does standard shipping take?
Orders are typically processed within 24 hours. Standard shipping usually takes 3-5 business days depending on your location.
Are the materials used in your products body-safe?
Yes, we curate our collection to include high-quality, body-safe materials such as medical-grade silicone, stainless steel, and phthalate-free plastics.
What will appear on my credit card statement?
To maintain your privacy, charges will appear under a neutral descriptor such as 'LP Retail' or 'Playground Sales' rather than the full store name.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Shipping costs and delivery times are calculated at checkout based on your specific destination.